January 12, 2017

Warranty Overview

Warranty Overview

O’Neill Enterprises LLC (“We”, “we”, “us”) provide the buyers of our product (“you”) with assistance to a limited warranty (“Limited Warranty”) against certain product defects for period of time of ten (10) years from the date of your purchase. In the event of a defect, we will help repair the defect or help replace it with a then current comparable model and size of mattress.  The warranty is a manufactures warranty through Mystery Mattress’ company which will be disclosed at the time of a warranty claim.

 

Who is eligible?

This limited warranty applies to original purchasers of genuine Mystery Mattresses from mysterymattress.com or an authorized Mystery Mattress distributor. This Limited Warranty is not transferable to any subsequent owners of such mattress.

 

What is covered?

All Defects as defined below are covered for a period of ten (10) years from the purchase date.

 

What are considered Defects?

The following shall be considered defect (collectively “Defects”) mattresses that meet the below criteria as determined solely by us:

 

Visible indention or sag of the mattress greater than one (2) inches that is not a result of improper use, an improper bed, bed base or foundation.

A manufacturing flaw in the cover zipper, this does not include zipper breakage resulting from improper or overuse of zipper.

A physical flaw in the construction of the cover such as fabric tearing or stich unraveling that does not result from improper use.

What is excluded from this Limited Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

 

Exclusions from the Limited Warranty include but are not limited to:

 

Normal wear and tear.

Any improper use of the mattress.

Minor imperfections such as slight cosmetic flaws.

Stains, tears burns and discoloration that occur over time and/or are a caused by you.

Indentions, sagging or body indentions less than one (2) inches deep.

Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.

Any mattress purchased from a non-authorized Mystery Mattress distributor.

Physical damage to a mattress caused by you.

Allergies or sensitivities to fabrics or materials.

Damage caused by animals, rodents or children.

Naturally occurring aromas from foam, cotton or other materials.

How do I make a claim for this Limited Warranty?

 

To submit a claim relating to a Defect, please email the following to mysterymattress@gmail.com

A brief description of the alleged Defect.

Proof of purchase (receipt or confirmation email)

A photo documenting the alleged Defect

Upon receipt of a claim, you will receive a response from us within 10 business days.

 

What is your remedy from this Limited Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

 

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATRESS.